CaroKahn Ltd – Terms and Conditions (Digital Products)
For specific terms and conditions related to software purchases from us, please go to https://store.carokahn.com/software-terms-conditions
1.1 These Terms and Conditions govern the purchase and use of digital products offered by CaroKahn Ltd (“we”, “us”, “our”).
1.2 We are a company registered in England and Wales with company number 15435407 , and registered office at 86-90, Paul Street, London EC2A 4NE, UK.
1.3 You can contact us at info@carokahn.com.
2.1 Our products are digital tools delivered as downloadable HTML files (the “Digital Product”). No physical goods are supplied.
2.2 The key features, intended use and price of each Digital Product are described on the relevant product page before you purchase.
3.1 You must be at least 18 years old to purchase.
3.2 You confirm that the information you provide during checkout is accurate and complete.
4.1 Prices are shown in pounds sterling (GBP) and include/exclude VAT as indicated on the checkout page.
4.2 Where applicable, VAT will be charged at the rate required by law based on your location, and will be shown on your order confirmation.
4.3 Payment is taken at the point of order via our third‑party payment processor (currently Stripe, via Payhip).
4.4 We may change our prices at any time, but any change will not affect orders that have already been placed.
5.1 After successful payment, you will be provided with a download link for the Digital Product, either on screen, by email, or both.
5.2 We take reasonable steps to ensure that download links remain available for a reasonable period, but we recommend that you promptly download and securely store a copy for your own use.
6.1 When you purchase a Digital Product, you are buying a licence to use it, not the underlying intellectual property.
6.2 Unless expressly stated otherwise on the product page, we grant you a non‑exclusive, non‑transferable, revocable licence to use the Digital Product for your own personal, professional or internal business use only.
6.3 You must not:
a) resell, redistribute, sub‑licence, or share the Digital Product or any access link with anyone else;
b) remove any copyright or proprietary notices;
c) use the Digital Product to build a competing product or service.
6.4 For team or enterprise licensing, please contact us at [contact email] before purchase.
7.1 Under the UK Consumer Contracts Regulations 2013, consumers normally have a 14‑day cooling‑off period for online purchases.
7.2 However, for digital content that is not supplied on a tangible medium, you lose your right to cancel once:
a) you have given your express consent to immediate digital delivery, and
b) you have acknowledged that this means you lose your 14‑day right to cancel.
7.3 During checkout we will ask you to tick a box confirming that you:
7.4 Once you have ticked this box and the download has started, you no longer have a statutory right to cancel or receive a refund simply because you change your mind.
8.1 We are not obliged to offer refunds for Digital Products once the download has begun, except where required by law.
8.2 However, we want the Digital Product to work for you. Please contact us at support@carokahn.com within 14 days of purchase if:
a) you are unable to access or open the file; or
b) the file is corrupted or materially different from its description.
8.3 Where a problem is confirmed, we may, at our discretion and in accordance with your legal rights, provide:
a) a replacement download link; or
b) a partial or full refund.
8.4 Any refunds will be made to the original payment method where possible.
9.1 It is your responsibility to ensure that you have suitable hardware, software and internet access to use the Digital Product, such as a modern web browser capable of opening HTML files.
9.2 We are not responsible if you cannot use the Digital Product because your system does not meet these requirements.
10.1 All intellectual property rights in the Digital Products, website content, branding and related materials are owned by or licensed to CaroKahn Ltd.
10.2 Nothing in these Terms transfers any ownership rights to you. Your rights are limited to the licence described in section 6.
11.1 You agree to use our website carokahn.com and any related pages only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the site.
11.2 You must not attempt to gain unauthorised access to our site, the server on which it is stored, or any server, computer or database connected to our site, and you must not introduce viruses, trojans, worms or other malicious or technologically harmful material.
11.3 The content on our website is provided for general information only. While we take reasonable care to ensure that it is accurate and up to date, we make no representations, warranties or guarantees, whether express or implied, that the content is complete or suitable for any particular purpose.
11.4 All intellectual property rights in the website and its content (including text, graphics, logos and designs) are owned by or licensed to CaroKahn Ltd. You may not copy, reproduce, distribute or create derivative works from any part of the site except as permitted by law or with our prior written consent.
12.1 The Digital Products are provided for general information and productivity support only. They do not constitute professional advice.
12.2 We do not guarantee that any particular outcome, improvement or result will be achieved through use of the Digital Products.
12.3 To the fullest extent permitted by law, we will not be liable for:
a) any loss of profit, revenue, business, data, or opportunity; or
b) any indirect or consequential loss or damage,
arising out of or in connection with your use of the Digital Products.
12.4 Our total liability in respect of any claim arising out of a single purchase will not exceed the price you paid for that Digital Product, except where the law does not allow us to limit our liability.
13.1 We may update these Terms from time to time, for example to reflect changes in the law or our business.
13.2 The version that applies to your purchase is the version in force at the time you place your order. We will indicate the date of the latest update at the end of this page.
14.1 These Terms, and any dispute or claim arising out of or in connection with them or your purchase, are governed by the laws of England and Wales.
14.2 The courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in another part of the UK or EU you may also have the right to bring proceedings in your local courts.
If you have any questions about these Terms or your Digital Product, please contact us at info@carokahn.com.
Our use of your personal data is explained in our Privacy Policy, and information about cookies is provided in our Cookie notice. Please refer to those documents for details.
Last updated: 26/02/2026